Learning Canvas: Using Canvas Help

One of the most common questions I get from faculty and staff as they are learning to use Canvas is:

“How do I do X in Canvas?”

One of the nicest features of our Canvas license, in my opinion, is the access to the Canvas support options.  Canvas technicians are available to us 24 hours a day, 7 days a week, 365 days a year.  We have recently added an instructional video on the Center for Innovative Learning and Teaching’s (CILT) website – see https://western.touro.edu/cilt/canvas-transition/ – that describes the different ways that you can access Canvas support.  You can access the video directly by clicking on the image below.


In addition to figuring out how to do X in Canvas, this video also describes different aspects of the “Canvas Community” – which is a group of thousands of higher education and K-12 instructional users of Canvas that are willing to help you explore questions like:

“I’d like to try Y in Canvas, but I have no idea how to go about it?”

“I do this in my face-to-face teaching, but is there a way that I can do something similar in Canvas?”

“In the past I have used this software to do Z, is there a way to do that inside of Canvas?”

So be sure to check it out.  And if you have any questions please contact Jim O’Connor or myself.

Michael K. Barbour